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How to Choose the Right Phone System for Your Business If your business still relies on an old phone system, then it may be time for an upgrade. Complex phone systems were once the reserve of large corporations, but thanks to the advent of IP phone systems, small businesses can now enjoy the same powerful telecom features. The telephone systems of today are not just less expensive, but also deliver better sound quality, and are more dependable. When it comes to choosing a telephone system, however, you can easily get overwhelmed with the number of options available, plus the industry jargon to wade through. Here are a few tips to help you with the selection process: Identify pain points
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Identify the issues with your old system that can be solved by implementing a new system. For instance, do you find it difficult and costly to maintain the old system? Do your customers always experience difficulties in trying to reach the right person? Can your telephone system scale easily to accommodate new staff members? These are just a few of the questions you must ask when evaluating the issues and solutions needed. Be sure to involve your staff in the process so you can get to understand the features they need.
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Future expansion Don’t just consider the current needs of your business; thinking about future expansion plans is also important. How many employees do you expect to add in the next two to three years? By planning for growth, you can avoid having to install a new telephone system that fits your business’ growth. Choose between a hosted and on-premises solution Some companies purchase their own phone system plus the accompanying hardware and software and manage it all on their own. A huge upfront capital investment is needed in this model. These companies must also meet the ongoing maintenance costs. For smaller businesses, the more suitable option would be a cloud/hosted service. A cloud solution eliminates the need to invest in expensive hardware and software , plus it saves on maintenance costs. The business would only need to buy phone handsets and pay a monthly subscription fee to the hosted service company. How easy is it to use? See if the telephone system you’re about to invest in is easy to use and manage. Will it be easy for the receptionist or office manager to remove or add users. Is it possible for the IT administrator to manage the system using a web browser? How much training will the employees need to start using the new system? You as the business owner would probably like a system that helps employees stay in touch, and to make the best use of their time. You want communication to be seamless so your employees can concentrate on the most important tasks.